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Job Satisfaction among Healthcare Workers at King Fahad Medical City Hospital in Riyadh, Descriptive Study, 2020.


Background: Job satisfaction (JS) is a complex, multifaceted concept resulting from the interaction between the employee, job, and work environment. It leads to recognition, income, promotion, and the fulfilment of the worker's other goals. Therefore, the objectives of the study were to measure the level of JS, explore its determinants, and study its relationship with the demographic variables among healthcare workers (HCWs) at King Fahad Medical City Hospital (KFMC) in Riyadh.


A descriptive study targeted 370 HCWs, stratified with proportional allocation to represent all HCWs in KFMC. After the ethical approval and informed consent, the data were collected using an emailed google form validated questionnaire composed of two parts; sociodemographic data and job satisfaction survey (JSS). The collected data were coded, summarized, and analysed using the appropriate statistical tests through SPSS.


354 HCWs completed the survey, with a response rate of 38 %. They were 253 (72%) females, and 225 (64%) non-Saudis. According to the JSS score, HCWs were classified as 68 (19%) satisfied,227 (78%) ambivalent, and 9 (3%) dissatisfied. Among the satisfied, pharmacists were the highest satisfied (31%) group followed by allied health professionals (27%), nurses (19%); however, physicians (4%) were the least satisfied group. Besides,185 (52%) of the HCWs were satisfied with the nature of works, 176 (50%) of operating conditions, 123 (35%) of relationship with co-workers facet. While 182 (51%) of the HCWs were dissatisfied communication and 156 (45%) of pay facet.


Among HCWs in KFMC, the highest JSS score was among the pharmacists, allied health professionals, nurses, and the least satisfied were physicians. The majority were satisfied mainly with the nature of works, operating conditions, relationships with co-workers, and contingent rewards facets. However, they were dissatisfied mainly with their communication facet, pay facet. These findings can help the health setting to achieve good center performance and patient satisfaction.